How do I browse and order a vehicle in the app?
Open the Whipha Auto app to browse our catalog of brand-new Chinese vehicles — filter by city and compare specifications, photos and pricing. When you find the right vehicle, tap Order, fill in your delivery details and submit. A sales advisor confirms every order personally before payment.
How do I pay for my order?
After your order is confirmed by our sales advisor, payment is made by bank transfer (deposit first, balance before shipment) or cash on delivery where arranged. Our advisor sends you the payment instructions with your order number. No card details are ever entered in the app.
How can I track my delivery?
Once your vehicle ships, our team records the bill of lading number on your order. You can see the shipping status in the app under My Orders — from confirmed, to shipped, to delivered at your city.
How do I contact a sales advisor?
Inside the app, open any vehicle and use the chat button to talk with an advisor — or email us at admin@whipha.com. Our local team in Algeria supports customers in Arabic and French.
How do I delete my account?
You can delete your account at any time: open the app, go to My → Account Settings → Delete Account, and confirm. Deleting your account removes your profile and personal data. You may also request deletion by emailing admin@whipha.com; we process such requests within 7 days.
Which languages does the app support?
The app and our customer support are available in Arabic, French and English — switch the language anytime in the app settings.
24h
We reply to every support email within 24 hours on working days. For urgent order matters, use the in-app chat — our advisors respond during business hours, Monday to Saturday.